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Description
Computer telephony integration, also called CTI, is technology that allows interactions on a telephone and a computer to be integrated or co-ordinate. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (Voice, email, web, fax, etc.) with computer systems.
- Customized campaigns
- Agent Screen pop
- Intelligent call routing & queuing
- Interactive Voice Response
- Automated Number Identification
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CTI Sofware
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